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Database Glitches

by Marauder by Midnight @ 02/05/08 23:14  
Dear Authors,

You all must know by now that we've been having some serious problems with the archive due to both the hacker situation and the sheer size of the archive. Our priority these past few days have been limiting the glitches, but they are beginning to mount to the point where we may need to initiate a temporary queue shutdown. Over the course of the next few days, we will be trying to do a site upgrade, which will hopefully fix the problems we're having. The number and frequency of glitches may escalate over this period, but we ask you to bear with us.

There are several ways you members can help us:

+ Do not submit any new chapters or stories to the queue starting from now. Doing so will add unnecessary strain to our already wobbly system and may threaten the existence of every single story and author stored on the database.
+ Back up your stories and/or reviews just in case the worst happens. We will try not to cause an MNFF apocalypse, but no promises can be made.
+ If you have a fic you've wanted to get rid of or an abandoned fic you aren't going to continue, now is the time: just go in and delete it from the archive yourself.
+ Queue wait time is much, much longer at the moment due to, again, our focus on stabilizing the database. We will try to mod stories as often as we can, but complaining about your wait time will only serve to deter us from our main goal which is to make sure this site continues to exist.

Here are a few glitches that have already been noted and that we will try to correct over the next few weeks.

+ Edit bio information - Reported error is "Method Not Implemented: POST to /user.php not supported."
+ Switch categories and Add stories/chapters - Reported error is "That category is locked. Please select a sub-category."

Several people had reported errors when contacting users via the "Contact" button on user profiles; that error has now been fixed.

Finally, as we are updating behind-the-scenes codes, we will, as humans, make mistakes. Therefore you will see some pages/functions glitching. Please do not report it until 24 hours after first experiencing the particular glitch. That way, you do not waste your time reporting a glitch we know about and will have already fixed; if it is not fixed within 24 hours, most likely we don't know about it and would like you to contact us.

We will keep you updated on glitches and fixes. We will also notify you when you can begin submitting stories in a (nearly) error-free environment.

If you have any questions about this don't hesitate to post them here, but please don't waste our time with off-topic ones that should go elsewhere. As you can see, we have more than enough to do at the moment.

Thank you ever so much for your patience and cooperation.

EDIT: If your story suddenly disappeared from the queue, please don't be afraid. It is not a glitch. Your email provider merely weeds MuggleNet Fan Fiction emails out and refuses to send your rejection letter. Instead of posting in the comments, please post here at the Beta Forums.

UPDATE: We do NOT have an estimated time for when the queue will be "reopened" or when the update will be done because we're running into some difficulties with a third party. Now that that has been answered, please stop asking the same questions in the comments section. Please take the time to at least skim the already existing comments.

Comments
h_vic written on 02/25/08 11:29

I just wanted to say that you all do a wonderful job keeping this place running, and I hope all of these problems aren't causing too much trauma for you. *hands out chocolate to poor, beleaguered modlies* ~Hannah


OliveOil_Med written on 02/25/08 11:40

Oh, poor modies! Having trouble with the website must be bad enough, but having to depend on a third party must be torture! Not even being able to know how things are going with a thousand sugar-high writes breathing down your necks the whole time. (hands out chocolate cupcakes with gooey frosting and gummy bear sprinkles)


altanna written on 02/25/08 12:57

I am not an author, but I am an avid reader of the stories on this site. I hope you get everything straightened up soon. I am going through withdrawl!!! :-)


Nevilles Girl written on 02/25/08 14:22

I have been having the same problem as coolh5000, only I get three e-mails when chapter nine of Schmerg_the_Impaler's "The Truth" has been approved. Love you, Mods! Let me know if there's anything I can get for you. (Coffee, tacos, doughnuts, a crumple-horned snorkack. . . =D)


Marauder by Midnight written on 02/25/08 14:42

Nevilles Girl and coolh5000 - You get the email when your favorite author or story has a new chapter submitted. You then get another one when it is validated. Sometimes, stories take a while to make it from queue validation to actual validation which is why you get multiple letters.


GryffindorGals written on 02/25/08 15:02

I submitted a story chapter before reading this. It was about 3 days ago, and when I go to check to see if it got validated or not it says 'No Stories Found'. What should I do?


MJ_Padfoot written on 02/25/08 16:14

Hey Mods!
Thanks for taking the time to fix the glitches. I have a question though. Is there any chance that anyone knows how long this will last? I wanted to update my profile but I don't dare. I would hate to make things worse. Thanks for everything! =) MJ_Padfoot


REMi iS AWESOME written on 02/25/08 16:19

My lovely mods,
I submitted a story and I really need to know if its gonna be accepted. Having a story pop up when someone serches my name would be so awesome to see. And also I really need a self esteem boast seeing as for the past few months its been really not so well good. Seeing my story get into what I consider the greatest site of fan fiction in the Harry Potter world would really help me be happy again. =) thanks marvolous mods.


harry_victoria written on 02/25/08 18:17

Hi, Mods,

I'm getting a glitch where I can't send PMs. Could you tell me how to fix this? Thanks for all of your continued help :)


Marauder by Midnight written on 02/25/08 21:16

MJ_Padfoot and REMi is AWESOME - Your questions have already been answered.

harry_victoria - That is a temporary glitch. Try again later.


Evilevergreen written on 02/26/08 3:56

My account, which had nine completed stories, one which was in progress, was deleted.

I was devastated when I had to re-register after being a member for over three years.


written on 02/26/08 5:41

Evilevergreen - You have our apologies. However, you note having an incomplete story. If you did not respond to the email regarding that story or if the email address on your account was not valid - it bounced back - then that may be the reason for the account deletion. It is vital that all authors keep their email addresses up to date since that is the only method by which we can contact you.


snowlessinfl91 written on 02/26/08 16:01

Mods,
I just wanted to say that your hard work is greatly appreciated. I always look forward to a new story, or even re-reading an old one. I hope everything gets sorted out soon, and I wish you the best of luck! =]
-Snowless


Gwinna written on 02/26/08 20:55

Four of my favorite stories have disappeared.... *sigh*


ilovemyflute written on 02/26/08 22:02

I'm experiencing a glitch in which I've gotten at least ten emails in the past two days about this story being updated, and it's not even validated yet...


Padfoot is MINE written on 02/26/08 22:33

Thanks so much for your tireless work, mods! I was just wondering, are you trying to fix the 'size' issue permanently, or is this something that will have to happen whenever the archive gets bigger again?


DaniDM written on 02/27/08 5:25

I appreciate the hard work you guys do to keep the site running, but I have a question. I submitted a chapter on Feb 2nd, before the queue shutdown, and am still waiting for it to be validated. I realize that you are up to your eyeballs in networking problems, but could you give any idea when it may be looked at?
DaniDM


Celestina written on 02/27/08 6:57

I've just ploughed through all the emails you guys have had to deal with about this, and I feel awful for being one of the people who sent you a narky email about one of the glitches earlier. As Ron would say, I think we should all just keep our hair on.


Schmerg_The_Impaler written on 02/27/08 15:11

I'm just curious, do you know approximately when we'll be able to submit new chapters? Becaaaause... the most recent chapter of my story ended on a cliffhanger, and I don't want to be eaten by reviewers.


Schmerg_The_Impaler written on 02/27/08 15:12

I'm not in a rush, I just would like an approximate date to tell people "Oh, don't worry, I'll be able to update on [insert date here.]"